login   |    register
Paint & Finish
For automotive paint and finishing topics.
Hosted by Damian Rigby
Zero Paints
bluebell914
_VISITCOMMUNITY
Pennsylvania, United States
Joined: September 26, 2018
KitMaker: 36 posts
Auto Modeler: 24 posts
Posted: Thursday, April 25, 2019 - 05:57 AM UTC
I get mixed vibes on Zero Paints, mostly regarding delivery delays. Those who use Zero with regularity, can you share your opinions?
Joel_W
_VISITCOMMUNITY
New York, United States
Joined: December 04, 2010
KitMaker: 9,535 posts
Auto Modeler: 973 posts
Posted: Sunday, April 28, 2019 - 02:34 AM UTC

Quoted Text

I get mixed vibes on Zero Paints, mostly regarding delivery delays. Those who use Zero with regularity, can you share your opinions?



Patrick,
I've used Zero paints, and honestly they seem the equal to Gravity paints as they're formulated the same way from manufacture's specs. But there the similarities end.

As I noted in my other post, Gravity of Spain is the class of the field by far. Fantastic service, real people to talk to/email with, and not a single issue ever. Gravity of Florida, which is now a separate company is a true nightmare to deal with. You can wait months and months for your order, never get it, no customer service, etc. There are so many threads about their service on the various model sites it's just plain scary. I had to have Pay Pal get my refund. My old order is still listed as pending. "nough" said.

Unfortunately, Zero paints is another disaster for us in the USA. Their world wide retail network is setup as one or two distributors per country depending on the size of the country. The USA had two distributors: East & West but now only one. And their service is abysmal. Specifically out of stocks. I've checked weekly for needed colors, clears, etc, and once OOS, it could be months or even a year before it's back in stock, and usually just as quickly out of stock again. Min size orders on the whse level is most likely the cause. I've tried to order from other online outlets in other countries, but they won't ship to the USA as per their contracts. So the USA based Hobbyworld USA is hit and miss, and just not worth the effort.

Joel
bluebell914
_VISITCOMMUNITY
Pennsylvania, United States
Joined: September 26, 2018
KitMaker: 36 posts
Auto Modeler: 24 posts
Posted: Sunday, April 28, 2019 - 03:46 AM UTC
Joel,
very appreciative of your insight on these paints. Sounds like two potential hits but poor marketing in the US.
Merlin
Staff MemberSenior Editor
AEROSCALE
#017
_VISITCOMMUNITY
United Kingdom
Joined: June 11, 2003
KitMaker: 17,193 posts
Auto Modeler: 234 posts
Posted: Tuesday, April 30, 2019 - 09:06 AM UTC
Hi Patrick

I've just ordered my first Zero Paints. Quoted delivery looks good, but I'll let you know how things go.

All the best

Rowan
bluebell914
_VISITCOMMUNITY
Pennsylvania, United States
Joined: September 26, 2018
KitMaker: 36 posts
Auto Modeler: 24 posts
Posted: Wednesday, May 01, 2019 - 10:29 AM UTC
fingers crossed!
Merlin
Staff MemberSenior Editor
AEROSCALE
#017
_VISITCOMMUNITY
United Kingdom
Joined: June 11, 2003
KitMaker: 17,193 posts
Auto Modeler: 234 posts
Posted: Thursday, May 02, 2019 - 09:31 AM UTC
Hi Patrick

I don't what the delivery would be like from the US distributor, but it was exceptionally quick from Hiroboy here in the UK. Unfortunately, from what Joel's posted, they can't ship to you in the States...

All the best

Rowan
Joel_W
_VISITCOMMUNITY
New York, United States
Joined: December 04, 2010
KitMaker: 9,535 posts
Auto Modeler: 973 posts
Posted: Monday, May 06, 2019 - 04:54 AM UTC
Patrick,
You live in Pennsylvania, so we're basically neighbors. Gravity of Spain will get you your order in 3 days. Shipping is reasonable as long as you order a min of 3 bottles. I always end up ordering more as I order all the paints needed for all my builds ahead of time.

Joel
bluebell914
_VISITCOMMUNITY
Pennsylvania, United States
Joined: September 26, 2018
KitMaker: 36 posts
Auto Modeler: 24 posts
Posted: Monday, May 06, 2019 - 09:07 AM UTC

Quoted Text

Patrick,
You live in Pennsylvania, so we're basically neighbors. Gravity of Spain will get you your order in 3 days. Shipping is reasonable as long as you order a min of 3 bottles. I always end up ordering more as I order all the paints needed for all my builds ahead of time.

Joel


Well, now I'm a little confused. I thought the Spain company would not ship to the US. If they do, I will certainly try it.
Joel_W
_VISITCOMMUNITY
New York, United States
Joined: December 04, 2010
KitMaker: 9,535 posts
Auto Modeler: 973 posts
Posted: Tuesday, May 14, 2019 - 06:00 AM UTC

Quoted Text


Quoted Text

Patrick,
You live in Pennsylvania, so we're basically neighbors. Gravity of Spain will get you your order in 3 days. Shipping is reasonable as long as you order a min of 3 bottles. I always end up ordering more as I order all the paints needed for all my builds ahead of time.

Joel


Well, now I'm a little confused. I thought the Spain company would not ship to the US. If they do, I will certainly try it.



Patrick,

sorry that I missed your post.

It's Zero paints that won't ship to another country if they have a online presence in a particular country.

Gravity paints was only two operations:

Spain which I believe was the original company, and Gravity of Florida owned by Mate~. Spain has fantastic service, and you almost get your paints in 3 days, as every one of my orders has been delivered by. Never missed yet. Even my friends in Australia got 3 day service!

Florida was, and still is the issue. The service is horrendous as I've stated numerous times. There are so many threads on Mate business issues and problems, it's not even funny.

Both companies apparently sued each other, and Spain changed their name as a result, but you have to look very carefully to see the difference.

So deal with Gravity of Spain, and you'll never look back.

Joel
bluebell914
_VISITCOMMUNITY
Pennsylvania, United States
Joined: September 26, 2018
KitMaker: 36 posts
Auto Modeler: 24 posts
Posted: Wednesday, May 15, 2019 - 06:33 AM UTC
Thanks Joel! I did order several Porsche specific paints from Spain. Shipping was a surprise because it wasn't outrageous and almost too fast for me (almost!). Can't figure out why getting something from Tokyo takes 10 times longer than from Malaga.
Joel_W
_VISITCOMMUNITY
New York, United States
Joined: December 04, 2010
KitMaker: 9,535 posts
Auto Modeler: 973 posts
Posted: Wednesday, May 15, 2019 - 09:49 AM UTC
Patrick,
For one, we're both 3,000 closer to the shipper. Gravity ships DHL, and both they and Spain don't seem to have the no fly rules for hazardous materials. All the Oriental airlines have the same rules as we do, and paints go by boat. You do recall the old saying: "A slow boat from China"

Glad it worked out for you. You're going to love the paints.

Joel